Customer reviews of Paul Greasley Cars Ltd

By Wayne C on 14 June 2016 | Verified purchase

A great car plus dealing with Paul was a pleasure explaining everything I wanted to know about the car, overall a very professional service.

By Ian P on 28 July 2021 | Purchase not verified

Saw a 5 year old, low mileage diesel Peugeot 508 Allure on the Paul Greasley website. Phoned for details including part exchange. I liked what I heard. Confirmed the reservation and drove to Leicester. The car is full of good hi-tech goodies which needed a decent test drive to check them, which was granted. Richard gave me a fair trade-in for my car and did all the paper work, which eased the buying experience. After two months I am very satisfied with the car. There were two minor hiccups, the cigar lighter fuse need to be replaced and the fuse box is amazingly inaccessible. Then the battery completely died, ie it could not be charged. Very promptly, over the phone, Richard ensured these two minor glitches were fixed. The result is I have dream car which is a testament to Paul Greasley's experience in sourcing good used cars. It was well worth the drive from London.

By Thomas / Mark W on 08 July 2021 | Purchase not verified

Vert polite and very pleasant to deal with. Excellent customer service. Rang them up to make an enquiry about a vehicle of which they were very knowledgeable. I informed my dad who contacted them and placed a deposit over the phone there and then. We later transferred the remaining balance including delivery and the car was delivered to me two days later at the time promised. They popped the car up on the ramps before delivery to make sure it was fully sound. Very happy and would definitely buy from them again. Car drives beautifully.

By Anonymous on 13 June 2021 | Purchase not verified

Wanted a quote on part exchange price of my car. Had an employee of Paul Greasely ring me. When he realised he wasn't going to get a sale there and then, just hung up on me. Very rude. If that is the average standard of employee with this company, I definitely won't be using them or recommending them.

Reply from Paul Greasley Cars Ltd on 22/06/21

Dear Sir/Madam, I am extremely disappointed to read your review. We at Paul Greasley Cars Ltd take matters like this extremely seriously. As we have no name of the reviewer (assuming this review is genuine) it is difficult to ascertain exactly when this phone call was apparently made. Rest assured, all of our staff have since been re-advised of their telephone manner and if our service fell short on this occasion I can only apologise. We wish you well in your search for a new vehicle. Kind Regards Paul Greasley Cars Ltd.

By Tim h on 04 June 2021 | Purchase not verified

Bought a 207cc from Paul had a few problems after a couple of days but true to there word picked it up next day and supplied a loan car.returned the car to my home all fixed and has been great since.would I buy another car from Paul absolutely I would good cars at good prices.nice people too.

Reply from Paul Greasley Cars Ltd on 05/06/21

Tim, Many thanks for your great 5 star review, it was a pleasure dealing with you. I hope you are enjoying the lovely weather in your new convertible. We hope to see you again. Kind Regards Jonathon

By Scott S on 27 April 2021 | Purchase not verified

Excellent service from Paul and the team - made it quick and easy to part exchange and get a new quality car. Would recommend Paul to anybody consider buying a new car (or selling their current one). Thanks for all your help!

By Jason W on 07 April 2021 | Purchase not verified

I Purchased a Vauxhall Tigra 6 months ago and the car has been nothing but trouble. The garage has attempted various repairs but have turned out be of very poor quality. They have refused to give me partial refund and a part exchange offer was poor. I am now left with a car on the drive that I cant drive or sell. STAY WELL CLEAR!

Reply from Paul Greasley Cars Ltd on 14/04/21

I am sorry you felt the need to leave such a negative review regarding the vehicle you purchased from us on 7th October 2020 for £1500. I appreciate you did have an issue with your vehicle after purchase and subsequently returned it to us for repair under the terms of the warranty. It is extremely unfortunate that due to the Covid situation at the time that the repair of your vehicle did take some time however due to national government restrictions this was out of our control. I am disappointed that you failed to mention in your review that you were provided with a courtesy vehicle completely free of charge until we could legally and safely carry out the repair on your car. We carried out extensive repairs to your vehicle, the cost of this far exceeded the value of the price paid for the car. If you would like to contact me directly to discuss this matter then I am happy to try to resolve any issues you may have. Kind Regards Paul Greasley

By Wesley G on 03 December 2020 | Purchase not verified

Brought a 15 yearold car from these guys at a bargain price and it never missed a beat all the way home. They had serviced,cleaned and put an m.o.t on it all for £995. No pressure sales full test drive given and take card payments without charging you. May have been a full day and a long drive but it's always worth it with professional dealerships like this one!

By Jama A on 09 October 2020 | Purchase not verified

Been wanting to leave these guys a positive review for a while now but I kept forgetting. But I bought a Corolla from Paul Greasely earlier this year and the car has been running great ever since. At the time when I was purchasing the Corolla I was not pushed, nor was I pressured to buy a car from them. When I arrived at the dealership I was kindly greeted, told them about the car that I was interested in, after filling out paper work they gave me the keys and I went for a test drive. The car was as advertised, it was very smooth, running great for it's age and I was happy with it. Dropped a small deposit to reserve the car and paid the rest when I got paid. It's been well over 8 months now since I've had the car and I've been across the country with it, not let me down once. I highly recommend this dealership if you're after a car!

By Darren P on 03 October 2020 | Purchase not verified

Very reliable friendly service. Test drive was great, no pressure to buy. Helpful enough to sort out any problems. Happy throughout entire process. I would recommend Paul Greasley Cars Ltd to all who are thinking of purchasing a vehicle. Thanks 😊