Customer reviews of Paul Greasley Cars Ltd

By Peter C on 15 June 2016 | Verified purchase

I found the Paul Greasley Cars buying experience a very easy and stress less process. The staff were courteous, polite yet professional and willing to answer any question. I required finance to purchase the choice of car I wanted and was offered a very good package, of which I also found painless whilst dealing with the company. Overall a very good experience of which I would recommend to anybody.

By Cem Y on 14 June 2016 | Verified purchase

Purchased a car from paul greasley cars. Really happy with the car great value Really happy with the service we received would certainly recommend A big thank you to the service received

By Wayne C on 14 June 2016 | Verified purchase

A great car plus dealing with Paul was a pleasure explaining everything I wanted to know about the car, overall a very professional service.

By Anonymous on 29 November 2024 | Purchase not verified

Bought a car which had an issue shortly after delivery, Paul Greasley cars picked up, gave a courtesy car, delivered after fixing, and even sent out a spare key. Amazing service and helpfulness start to finish.

By Anonymous on 23 September 2024 | Purchase not verified

Having just purchased a used car from them, I can highly recommend the service I received also couldn’t fault the aftercare, thank you very much for making my experience of buying a used car a pleasurable one!

By Damian C on 16 September 2024 | Purchase not verified

Jonathon from Paul Greasley Cars is a true gentleman and extremely amiable and professional. We had difficulties with a car after purchase and the resolve was handled brilliantly and to a successful conclusion.I can HIGHLY RECOMMEND this used car dealership and I consider them to be the total opposite to the stereotype of "dodgy second-hand car dealers".Five star service!!!

By Charlotte R on 12 August 2024 | Purchase not verified

Excellent service from start to finish. Anthony made our car buying experience a pleasurable one. This family run business delivered our car to us quickly, and our chosen vehicle exceeded expectations. Immaculately valeted inside and out. We cannot recommend this company highly enough.

By Caroline A on 07 August 2024 | Purchase not verified

I can't believe he sold me this car.. its been on the drive leaking since I bought it.. friend said..It's a housing at the back of the engine that's leaking .. whatever it is.. absolutely shocked

By Anonymous on 31 May 2024 | Purchase not verified

Nightmare garage and car. Spent £8500 on a vehicle from these guys. For the sale they couldn’t have been more helpful. I had nothing but problems with the car once picked up, with it spending weeks on several occasions back with them whilst they attempted to fix it… but failed. Managed to get some of my money back but lost a lot. Because of this and how difficult the communication was, I would NOT recommend this garage.

Reply from Paul Greasley Cars Ltd on 07/06/24

Further to your review we are sorry you feel you had a negative experience with ourselves. You purchased an Audi Q5 from us at the beginning of September 2023. Shortly after the car developed an unforeseen fault with the Turbo. We had the vehicle back under warranty and replaced the turbo and returned it to you. Some five months later after the warranty had expired the vehicle developed a further fault. Unbeknown to us you took it to your own garage to have the repairs carried out. However, with your own garage not being able to repair the vehicle you contacted us for assistance. We collected the vehicle free of charge, assessed the fault and offered to repair it on a free of charge basis, even though the vehicle was outside of the warranty period. At all points, you were provided with a courtesy vehicle free of charge of equivalent quality therefore your claim “of having no car” is factually incorrect. You then decided you no longer wanted the vehicle and asked us if we could provide you with a refund, which we did as a matter of good customer service, taking into account the 3000 miles that you had covered in the vehicle. Following the refund, you contacted us to inform us that you had a media system fitted to the vehicle and asked if this could be returned to you. Unfortunately, this was not possible as whoever had fitted the system had cut into the wiring loom and removal would have rendered the vehicle system inoperable or requiring a new wiring loom. We do apologise for this however you were made aware at the time of your request that we could only return it should it be removed without problem. We are sorry for any inconvenience caused and wish you well in the future with whatever vehicle you have now purchased. Kind Regards Paul Greasley Cars

By Anonymous on 12 January 2024 | Purchase not verified

Over the past few years, l have bought five vehicles from Paul Greasley Cars...Part exchange prices are spot on and the actual purchase prices are competitive too.Staff are always welcoming and helpful, which is why l would recommend this Company wholeheartedly. If you have any issues with the bought cars, they will help and fix with no hassle. Again definitely recommend..!Today l part exchanged my Mazda and drove away a lovely Jaguar XE...Thanks guts.